At Mordew, we value your satisfaction and want every gift to bring joy. While we ensure every product is carefully inspected before shipping, we understand that issues can occasionally arise. Our Exchange and Return policy is designed to support you in such cases.

Eligibility for Exchanges and Returns

You are eligible for an exchange or return if:

• Your order contains a minimum of 15 products

• The item(s) received are damaged, defective, expired, or incorrect

• You raise a return/exchange request within 7 days of delivery

• The product is in unused, original condition, with all tags and packaging intact

Items Not Eligible for Return or Exchange

• Orders with less than 15 products

• Customized, personalized, or made-to-order products

• Perishable gift items (e.g., food hampers or fresh flowers)

• Products purchased during clearance sales, special offers, or seasonal discounts

• Products that show signs of use or damage not caused during transit

How to Initiate a Return or Exchange

1. Email us at kavita@mordew.com

2. within 7 days of receiving the order

3. Include your Order ID, reason for return/exchange, and clear photos of the item(s)

4. Our team will verify and respond within 2–3 business days

Exchange Process

• If eligible, we will ship a replacement item at no extra cost.

• In case the product is out of stock, we may offer you an alternative item or store credit.

• Exchanges are only processed once per order and are subject to product availability.

Important Guidelines

• Please do not return any item without confirmation from our support team.

• Mordew reserves the right to refuse a return or exchange if it does not meet the above conditions.

• Shipping costs (if applicable) are non-refundable, unless the return is due to our error.

Need Help?

For any return or exchange-related assistance, contact us at:
📧kavita@mordew.com 
📞 +91 9170362017